Are you off to University?
You can stay registered with The Bell Surgery whilst you are at University.
If you need advice from a Doctor whilst you are away we offer routine and urgent telephone appointments with a GP of your choice and your prescriptions can be sent electronically to any chemist in England.
If you need to see a doctor whilst you are away you can visit a walk in centre or register as a temporary patient with a GP surgery in your University town. Most University towns will also have Minor Injury Units and Sexual Health clinics which are walk-in services. For more information see https://bit.ly/2kG3Wdz.
Our Saturday flu clinics are due to be held here at the surgery on Saturday 28th September and Saturday 19th October 2019. The September clinic will be for those aged 65 and over only. As per last year the 'Fluad' vaccine is recommended for those aged 65 and over and the quadrivalent for those eligible for a flu vaccine and under 65 years of age. Flu appointments for our Saturday clinics are available to book now - call us on 01491 843250.
Unfortunately, there is a national stock delay for the quadrivalent flu vaccine; we expect delivery by Friday 11th October. Each year the vaccine manufacturers use data from Australia's winter flu experience to influence their decision on which flu strains to include in the vaccine. This is to ensure we stand the best chance of protecting you from the most prevalent strains of flu, however it does mean there can be a delay in production and supply. The delay is affecting all Surgeries; we are receiving our first delivery as early as we possibly can.
Henley Health Festival
The Bell Surgery GPs, staff and PPG members are delighted that we had so many people visit the Health Festival, ‘Health Body, Healthy Mind’ in the Town Hall and Market place on Sunday 21st September. The sun shone which boosted the number of people in the town generally. We worked in partnership with The Town Council which helped us to gather a wide variety of complimentary medicine organisations as well as organisations associated with the Surgery, gyms, stroke club, Riverside Counselling, mindfulness, volunteering at the Kenton, Heartfulness at the Henley Practice, H&G Ramblers, Sing Your Pain Away, Spire Dunedin, Prostate Support Group, IVF Babble, plus many more – all with interesting messages and stories to help others. We were lucky to be supported by the Berkshire Independent Hospital, Reading.
Bell Surgery Patient Participation Group Educational Talks for 2019
Primary Care Networks, the NHS long term plan and neighbourhood working
REPORT ON THE HEALTH TALK – NHS COMMUNITY HEALTH PLAN
10 SEPTEMBER 2019 - TOWNLANDS HOSPITAL
The talk was the 13th in the Bell Surgery ‘Health ‘series organised by the Patient Participation Group in conjunction with Dr Toni Chan, (lead consultant at the Royal Berkshire Hospital). The talk was different to the successful Health series, as it was not focussed on a medical specialist topic. The idea was to update patients in the area on national and local changes and developments in the NHS and to have an overview of plans at Reading Hospital and Townlands The talk was organised in three parts and delivered by the following team:
Part 1 – Dr Ed Capo-Bianco, OCCG Clinical Director.
Part 2 - Raghuv Bhasin, Deputy Director ICS Delivery at RBH
Part 3 - Dr Chris Langley, GP Senior Partner at the Bell Surgery
33 patients from a number of surgeries attended but predominately from Bell Surgery, including 5 members of the PPG.
There were three sessions including questions. Dr Ed Capo-Bianco talked about the NHS 10 year plan and the key messages and developments that are likely to develop over the next 5 years both nationally and locally. The move to increased digitisation, health maintenance, improved cancer care and workforce challenges were all mentioned. The funding has been settled for 5 years which allows for better planning of services.
Raghuv Bhasin discussed the RBH Trust Vision and what it means to ‘Work Together, and deliver ‘Outstanding Care’. He described increased working with GPs and other specialists in the NHS and the ongoing work to transform the RBH site for better patient flow within the financial constraints. He mentioned the workforce challenges and the new roles such as consultant nurse and physician associates. RBH works in partnership with the University of Reading on educational developments. He was warmly received when he mentioned the aspiration to utilise the top floor of Townlands and some of the ideas being developed to increase clinics and develop more of a ‘one stop shop’. He mentioned technology advancements and increased use, if appropriate, of video and other digital tools. The estate planning will involve a lot of patient engagement as it develops.
Dr Chris Langley spoke about the local plans and the way the new Primary Care Network is developing. Bell, Hart, Sonning Common and Nettlebed are in our PCN. He mentioned the current services such as extended hours and the benefit of the 5 year funding. There are challenges and pressures despite being fully staffed. He is hopeful of funding for several new roles and the clinical pharmacist is already working one day a week at each Practice in the PCN and the Social Prescriber will continue if funding is secured. He said that the PCN was working very well together and there was increased sharing of information and not duplicating work. The PPG will continue to meet with the other members from across the Locality as well as developing close relationship with the PCN PPGs. There was time for questions and for people to network as refreshments were served at the midpoint.
Cardiology: Tuesday 8 October 2019 6-8pm - read the flyer here Cardiology Talk
Carers session: Monday 14 October 2019 2.30 - 4.30pm at The Christ Church Centre, 46 Reading Road, Henley on Thames - read the flyer here Carers Support Session
Did you know we circulate a seasonal Surgery newsletter? - available to pick up in the Surgery or at one of the local pharmacies. If we have your email address you will receive a copy by email. Do let us know your email address if you wish to receive the newsletter.
PPG newsletter - The Bell Surgery Patient Participation Group have so much news to share there is a separate PPG newsletter this summer - Click here to view Also available to pick up in the Surgery.
Epipen and Epipen Junior will be subject to limited availability for the remainder of 2019.
Please be advised that we are experiencing problems with supply, however are working closely with the local pharmacies to keep up-to-date with stock information. We are not permitted to issue more than two and even then supply shortage may mean the we can only locate one. Please note that this is a national supply problem and is out of our control.
Please be aware that certain batches of Epipen can be safely used for four months after the expiry date has passed (check the list of Epipens this applies to). Where possible, we have been advised to not prescribe a replacement adult Epipen whilst the original is within the extended use by date.
For more information please follow this link: Epipen dates explained by BBC website
Patient Access Online
Patient Access upgraded at the end of May 2018 and we are aware that many patients have been affected by the upgrade and experienced difficulties accessing online services. We are very sorry for the inconvenience this is causing. The upgrade was performed nationally and was out of our control. Please visit https://www.patientaccess.com/ and follow the 'Register online' button in the top right hand corner of the screen if you are new to patient access or enter your user ID or email and your password to gain access to your online account. Should you experience any problems then scroll down the screen and select 'support' for help.
If you need your ID resetting to generate a new password please do contact the Surgery - we can help you with this.
Autism Support Henley (ASH)
ASH holds a drop in support group on the 2nd Thursday of every month in the Margaret Day Room at Kings Barn, between 1pm and 3pm. The next meeting is on Thursday 13th June 2019 - with Becky from Autism Family Support as a guest speaker.
Autism Commitee Meeting Minutes 25th Feb 2019
How to support Autistic People - a guide for GP Practice Staff
Improving access: we have appointments available early morning, evenings and weekends
Patients who are registered at this practice can book an appointment to see a GP or nurse on weekday evenings (after 6.30pm) or at the weekends (on Saturday and Sunday). Appointments will either take place at this practice or at another GP Practice nearby. Talk to one of the reception team to find out more or book an appointment.
By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess
We welcome feedback and would love to hear any positive comments you have about our team at the Surgery and areas we can improve on.
Review us on NHS Choices Review or Google Review or just come and talk to us!
Please be advised that we may record telephone calls for quality and training purposes.
Part-time GP job sharing
To maintain continuity of care for our patients the GPs who work part-time at the Surgery will be job sharing.
This means that if you need an appointment on a day when your usual GP is not working, where possible we will book you an appointment with the GP they are job sharing with. Both GPs will get to know you as a patient.
The job shares are: Dr Knight & Dr Cunningham and Dr Doling & Dr Waterman.
Doctor changes at The Bell
We welcome our new registrars Dr Dilshad Sachedina, who will be training at The Bell Surgery for a year from August 2019 and Dr Misha Gaur who will be training with us for six months from August 2019.
News Item dated 7 August 2019
Those Aged 70 years
Plus anyone in their 70s who was born after 1 September 1942 and has not yet had the vaccine.
Patients remain eligible for immunisation until their 80th birthday
If you are eligible for the vaccination please contact the surgery to book an appointment with a Practice Nurse.
CQC visited the surgery in November 2018 and have rated the Bell Surgery as 'Good' in all areas. Thank you to all those patients who spoke to the inspectors on the day.
We are continuously looking for ways to improve our service and therefore we often review the way we offer appointments to you. Following feedback from our patients we have made some small adjustments to the way appointments are now booked. If you have any feedback or suggestions for further improvements please let us know.
Email addresses and mobiles please
If we have your email address/mobile number, we can send you specific reminders about clinics or services or even invitations such as your flu vaccination.
Next time you visit us, please take a moment to let us know your email address and mobile number – pick up a slip from the reception desk and pop the slip back in the green box, or follow the link to online services and make the changes online.
Don’t forget to let us know if you move house too!
Did you know you can call into the surgery for a free blood pressure check - without an appointment
We have a Healthcare Monitor in the waiting area which will take your blood pressure, height and weight. The monitor will issue you with two printouts: one for you to take away and the other to hand in to us so that we may update your medical records. Simply request a token from reception.
Why not join our Online Patient Group?
We have a thriving Patient Panel Group (PPG) and we have now set up an Online Patient Group. If you are a Bell Surgery patient and would like to have your say and contribute to how services are provided in your local area then please contact Louise West on 01491 843256 for further details.