Out of Hours Emergencies
When the practice is closed, there is an out of hours’ emergency medical service available at all times. This service is meant for urgent and emergency problems and should not be used to avoid the inconvenience of consulting during the day. If you need out of hours help, you should telephone 111 which is a free-phone number nationwide. Trained staff located at the call control centre will handle your enquiry.
On dialling 111 a team of fully trained advisers and experienced nurses will assess your condition and direct you to the local service that can help you best, when you need it. That could be your GP surgery, an out of hours GP, A&E, a local urgent care centre, emergency dentist or a late opening pharmacist.
Your details will be passed on to a doctor who will return your call and assess your medical need. This may result in telephone advice or you may be asked to attend a Primary Care Centre at Henley or Abingdon. In certain circumstances, a home visit may be arranged.
Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.
If you have a minor ailment you could visit your local pharmacy who will be able to provide you with some help or signpost you onto the next available service.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Patients can also attend the following local facility:
Reading Walk-in Centre
This is open 08:00 to 20:00 at Broad Street Mall, Reading RG1 7QA – phone number 0118 902 8300.
Mental Health Crisis?
You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.