How to Make an Appointment

  •  Telephone between 8.00am and 18.30 - 01491 843250
  •  In person
  •  Book online. To use this service you must first register your interest at reception and provide some photo identification. They will supply you with the information you need to register for this service and access appointments online.

  Click Here to Book Your Appointment Online 

You will receive an SMS message reminding you of your appointment if you have provided us with your mobile number.  A message is sent out at the time of booking and, if applicable, 48 hours prior to the appointment. If we do not already have it, you will be asked for your mobile number at the time of booking.  Please let reception know if you wish to opt out.  Note: if your appointment is a telephone appointment you will not receive a message.

  • Please note, you are able to book an appointment on behalf of someone else but we are unable to give out appointment details to anyone other than the patient or their carer if you make subsequent enquiries, unless we have recorded patient consent or the patient is a child. This would contravene the surgery's Confidentiality Policy.

On Arrival

  • Use the automated arrival screen to your left as you enter the surgery, or
  • see reception.

Time Keeping

The clinicians make every effort to keep to time and apologise for those occasions when patients are kept waiting.

In order to assist us and in the interests of other patients we ask that you arrive on time for your appointment and if you are more than 10 minutes late, you may be asked to rebook. 

Waiting Times

We are constantly reviewing our appointment system to endeavour to be able to offer our patients an appointment within acceptable timescales.  Due to the volume of demand for appointments and coupled with the number of patients who do NOT turn up for their appointments, patients will sometimes unfortunately have to wait longer for a normal routine appointment which could be on average 10 days.

We would like to reiterate that if an appointment is not available then any patient who has an urgent medical concern will be added to the Durty Doctors list and called within 2 hours the same day to decide on the most appropriate action. Urgent appointments are for medical problems which have just happened and are not appropriate for something which has occurred in the past unless this has deteriorated and become more urgent.

If you cannot attend your appointment please let us know as soon as you can as we may be able to offer it to another patient.  Thank you.


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