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PLEASE DO NOT COME TO THE SURGERY IN PERSON. YOU WILL ONLY BE SEEN BY ARRANGEMENT IF YOU HAVE ALREADY BEEN SPOKEN TO BY A CLINICIAN. If you have a health concern or symptoms that are not coronavirus-related please contact the surgery by calling 01491 843250 or online via our website or via email to email@example.com. All appointments are initially by telephone at the moment. The doctor or practice nurse will do all they can to help you over the phone. However, if they feel you need to be seen face-to-face, safe arrangements for this appointment will be made. If you have COVID 19 coronavirus symptoms you need to self-isolate for 7 days. You can visit NHS online and use the 111 online coronavirus service to get support and advice. Only phone 111 if you feel you cannot cope with your symptoms at home or they are getting worse, or you do not have internet access. 111 will direct you to the most appropriate service. The most important thing you can do to stay safe, protect your family and protect your NHS doctors and nurses is to follow Public Health advice to stay at home and keep your distance from other people. Further information can be found at https://www.gov.uk/coronavirus and https://www.nhs.uk/conditions/coronavirus-covid-19/ Thank you for your understanding and continued support.
Appointments are available on weekdays:
08:30am - 12pm and generally 2.30pm - 6pm.
Individual doctors do have varied times and we are happy to advise about specific times on request.
We also offer appointments:
These appointments are being provided primarily to accommodate working people who are unable to take time off work to see their doctor or for patients who rely on someone to bring them to the surgery.
The rota for early mornings, evenings and weekends over the forthcoming weeks is:
You will now be sent an SMS message reminding you of your appointment if you have provided us with your mobile number. A message is sent out at the time of booking and, if applicable, 48 hours prior to the appointment. If we do not already have it, you will be asked for your mobile number at the time of booking. Please let reception know if you wish to opt out.
Note: if your appointment is a telephone appointment you will not receive a message.
We have made this change in an effort to reduce the number of missed appointments and we hope it proves useful to our patients.
GP in Henley Doctor in Henley GP in Henley Doctor in Henley
Routine appointments - these are 10 minute appointments available for patients to book in advance online via Patient Access or by calling our Reception team.
Urgent appointments -problems that patients feel are medically urgent and cannot wait until the next available routine appointment will be triaged by a Doctor over the phone on the same day. If the Doctor decides that an appointment is needed they will book one for the patient.
Nurse appointments - can be booked for minor illnesses such as those listed below. These might be a suitable alternative to GP appointments. Nurses will consult with the doctors if necessary and prescriptions can be issued if needed.
Click Here to Book Your Appointment Online
You will receive an SMS message reminding you of your appointment if you have provided us with your mobile number. A message is sent out at the time of booking and, if applicable, 48 hours prior to the appointment. If we do not already have it, you will be asked for your mobile number at the time of booking. Please let reception know if you wish to opt out. Note: if your appointment is a telephone appointment you will not receive a message.
The clinicians make every effort to keep to time and apologise for those occasions when patients are kept waiting.
In order to assist us and in the interests of other patients we ask that you arrive on time for your appointment and if you are more than 10 minutes late, you may be asked to rebook.
We are constantly reviewing our appointment system to endeavour to be able to offer our patients an appointment within acceptable timescales. Due to the volume of demand for appointments and coupled with the number of patients who do NOT turn up for their appointments, patients will sometimes unfortunately have to wait longer for a normal routine appointment which could be on average 10 days.
We would like to reiterate that if an appointment is not available then any patient who has an urgent medical concern will be added to the Durty Doctors list and called within 2 hours the same day to decide on the most appropriate action. Urgent appointments are for medical problems which have just happened and are not appropriate for something which has occurred in the past unless this has deteriorated and become more urgent.
If you cannot attend your appointment please let us know as soon as you can as we may be able to offer it to another patient. Thank you.
Call 01491 843250
If you feel a home visit may be necessary because your medical problem prevents you coming to the surgery, please try to telephone before 10.30am.
This enables the doctors to plan their workload for the day.
We now offer patient’s telephone appointments as a number of consultations can take place very satisfactorily over the phone. This is often more convenient for our patients. Please ask the receptionists to book you an appointment.
A chaperone is a person who is present usually during a physical examination and acts as a safeguard for all parties by witnessing continuing consent of the procedure.
If you are undergoing an intimate or intrusive examination and would like a chaperone present, even just to provide reassurance, please make the receptionist aware at the time of booking the appointment or ask the clinician before they begin the procedure. The clinician will ask you if you would like someone else present, however respect, explanation, consent and privacy are often sufficient.
We can provide chaperones who are trained clinicians or you are very welcome to bring a person with you, although they must be over 16 years old.
If you are uncomfortable at any point, either with the procedure or the chaperone, please ask the clinician to stop and other arrangements can be made.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Medical students and Nursing students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice. However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected.
This will not affect your treatment in any way.
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